If yes, you’ve probably already tried turning off your printer and on again, taking out and reinstalling toners. But you cannot fix the printer issue, nothing seems to be working, and you’re about to quit!
Why is my printer showing a”Supply Memory Error?
An error in memory of the supply occurs when the contacts made of metal or chip of a cartridge toner do not correctly connect to the appropriate contacts in the printer.
The printer can’t recognize the toner cartridge and will display the “Supply memory error“ warning on the printer’s display. This issue can occasionally occur after replacing an empty cartridge with a new one. The error could be caused by defective compatible cartridges whose microchip information is not up-to-date (often caused by printer updates).
This issue affects various types that comprise HP LaserJet Pro and multifunction printer models, notably the HP M1212nf printer, HP P3015 and LaserJet Pro M277dw printer models, as well as the majority of HP Laser printers.
What can cause an HP Supply Memory Error, and how can it be fixed?
Four specific and ordinary things could cause printer problems and stop it from working, and, fortunately, they are easy to canon printer reset.
- Remove packaging, jammed paper or protection strips that haven’t been removed.
- Metal contacts damaged or smashed can no longer connect the printer to the toner.
- Broken plastic pieces result in the toner being in a different position.
- Printer software that is out of date and firmware.
To make your printer work again, Try the following solutions:
Remove packaging or protection strips
When you’re about to put in an entirely new cartridge toner, There are orange protective strips and clips made of plastic to ensure the cartridge won’t be damaged when moving. The clips and the protective strip on the drum must be removed before installing the new cartridge, or else they’ll stop your printer from printing.
Clips are easy to identify and stick out like a sore thumb’s tip. The strip of protection is located situated on the back of the toner. It is adorned with an orange ring that must be pulled to take off the strip. It can also look like something made of cellophane, as seen in the picture below.
Squashed Metal contacts
To detect the toner cartridge installed, two tiny metal contacts must be connected to the appropriate contacts of the cartridge. The contacts on the printer and those on the cartridge complete the circuit. If the contacts don’t touch the toner, the printer will believe that the toner isn’t in place.
Take out your toner cartridge and search for anything resembling an electronic chip or two metal squares. Imagine where they would be connected to the printer, and then look for the appropriate connectors within your printer (making sure the printer has been turned off and windows error code 0xc00000e9.
Suppose the two connectors made of metal appear squishy if they appear squashed back. Gently (so as not to damage anything) move them forwards. This should enable them to connect correctly to the printer once you install it.
It’s also possible that losing small pieces of packing material or jammed paper can create problems, so ensure that your printer is free of obstructions before installing a new cartridge. If you are using a recycled cartridge, ensure that the microchip is in a secure position and isn’t soiled. Also, make sure nothing is blocking it.
Plastic pieces that have broken
If a cartridge for toner is damaged on one of its sides to the extent its plastic slots are broken off, it might not fit properly within the printer. Similar to the reasons for the problem with the memory of the supplies, it is possible that the contacts will not connect. The only solution to this issue would be to swap the cartridge with a brand new one.